Rich Gray
Well-Known Member
Indeed. Younger me once was tasked with proofreading a text, in another company. Little did I know said those pages, which seemed to have been translated by a kindergartner over the phone in a noisy train station, had been written by no less than the Communications director. So I proofread and edited the document as requested, and they freaked out when they saw the amount of correction. I said something to the effect of "Maybe you should be more careful when choosing who you outsource technical texts to, because this company basically stole your money" and... that was my last week there. So I learned that lesson and I try to apply it.
Procedures are often written by people who do the job. These folks tend to write horrible procedures. Then someone new comes along and the written procedure is horrible, steps are missing, and things do not go well.
When I was younger I went off on how horrible a procedure was, listed all the missing steps, and it turned out that the boss wrote it.