Are some Uber taxi drivers prejudiced against people with autism?

[Mr Allen]

I do not have an Uber account, but have ridden with them four times, with my family. They were called by acquaintances with Uber accounts, and I was allowed to pay in cash. I have tipped twice, but not the other times. Don't know what kind of review they gave.

I am not a big fan of Uber, often feeling in danger when riding with them. I do not know why. I did like one of the drivers well. I stick to taxis; in my area they are plentiful, friendly, and cheap.

I hate to be pedantic but Uber ARE a Taxi firm.

 

[pjcnet]

I hate to be pedantic but Uber ARE a Taxi firm.

A reply I had earlier from @Nitro made me suspect a difference between Uber in the UK where although they operate a little differently, they're still a fully licensed private hire taxi firm where passengers have equally the same legal rights and Uber in the USA where it appears that the usual strict taxi licencing laws are being bypassed in some way so they're not fully fledged taxis any more (if you are from the USA and know Uber, am I correct?). Although I'm not completely certain about the differences, it seems to have caused a little confusion.

Uber are in my opinion still trying to cut corners even in the UK however and this is probably partly why London are currently refusing to renew their license (they can still operate while waiting to go to appeal), but each Uber taxi driver still has to fully license their taxi and even though Uber seem to be making it quicker and easier, no laws in the UK are officially relaxed.

 

[Fridgemagnetman]

They expect that tip and if they don't get it, they're bound to find some way to express their ire. L

Feedback strategy.
I always found they leave feedback first, and good feedback as they want good feedback.

Bad strategy if feedback is left for the driver first.
He then can be more '''honest"
He has the power.

I don't generally leave feedback unless it's exceptional.

Please dont complain @pjcnet .

Try getting a different account instead.

Do you leave feedback first?

 

[Mary Anne]

But in my opinion many drivers are more likely to feel uncomfortable with an autistic person without proper cause, this is prejudice and they should not be making unfounded assumptions about their customers and making judgements that adversely labels them when using the service in future even when they're sticking to the rules and have done absolutely nothing wrong.

I don't know what Uber is like in the USA, but in the UK they are fully licensed private hire taxis and you as a customer have exactly the same rights as in any other private hire taxi whether it's their car or not, you are not skipping any regulations. London council have however officially decided not to renew Uber's license and they're only continuing to operate in London while waiting to go to appeal court, this is most probably because of the way they operate, the standard of drivers and because of customer complaints. If they lose in London they will no longer be-able to operate in the UK capital and I suspect it will be the end of Uber in the UK completely because other councils who license them will probably follow suit, but I suspect Uber will have a partial victory where they will be allowed to keep their license under various extra conditions which will including vetting their drivers more carefully because they're far too popular to be banned.


Please remember that the article was titled, "Are some Uber taxi drivers prejudiced against people with autism?" which is a question, NOT a statement, it's intended to receive comments and thoughts on the subject which has been achieved.

I wrote this article only a matter of a few hours ago and I haven't been at the computer permanently since to respond to everything, but I originally stated that I've used Uber over 100 times so the low score won't be just one driver, although I will have still received mostly 5 stars to get a 4.2 score, anything less than 5 stars is seen as bad and as I said if you score less than 4.6 on average you are seen as a problematic customer which I am most certainly NOT. It's not paranoia that Uber drivers are judging myself and other customers because that is an absolute fact, that's exactly what the personal rating is all about and it most definitely does make other drivers stereotype me as a bad person, E.g. some type of thug, that's why I'm now getting multiple cancellations before they've even turned up, while they turn up and give a faster service to people with higher ratings whether they're genuinely fair or not.

The way Uber operate is most certainly controversial and I still believe that autistic riders are more likely to be rated lower even when like myself they have stuck to all the rules as a customer, then other drivers will also look down upon them thinking that they're problematic people when it's not true. All this is in my opinion prejudice and I stick to this opinion, also I agree that life is unfair to millions, but it doesn't change this particular issue.

You make sense. I understand. I still feel it’s unrealistic to expect the entire world to know what autism is, the infinite diversity on the spectrum, and to assess you with that “education” in mind. If you “shout”, some will definitely misinterpret you. If you might “appear aggressive” to NTs know that you WILL be misinterpreted. To INSURE higher ratings, tip! This is paying for insurance. We all pay for insurance...on homes, cars, belongings, and health. It’s tomprotect ourselves if there is a problem.

You have choices. You can’t change how others feel, assess, judge, or behave. You have options to change only YOU. Either stop riding; be more mindful of your social presentation and practice more “acceptable” behaviors;” OR....the easiest solution here: TIP and tip well! Yes, it’s all outrageous to tip. You don’t have to. It’s unfair! It’s wrong! It’s UNFAIR! But isn’t it really the fastest and easiest way to improve your rating? Why work so hard on this issue? Just tip. I promise that will make an immediately perceptible improvement.

 

[Mary Anne]

But in my opinion many drivers are more likely to feel uncomfortable with an autistic person without proper cause, this is prejudice and they should not be making unfounded assumptions about their customers and making judgements that adversely labels them when using the service in future even when they're sticking to the rules and have done absolutely nothing wrong.

 

[Mary Anne]

I want to adress something else here. I worked with people with severe mental illness in several agency settings. All people that exhibit ‘differences” experience prejudice, and often shunning from society. It’s nit just Austism, but also those with very visible disabilities. I also have worked with people with severe eating disorders who are 550 pounds! You should hear their stories of not being served, and the treatment they endure from society. Horrible.

Humans are like any other species in the animal kingdom. We have evolved to survive with some sameness. Those not the same often do not thrive, or are ostracized from the societal group.

I have raised chickens, rabbits, and cats in large numbers. When one animal is born with a disability, or gets an injury which causes it to loom different or behave different, I have been shocked to see the others turn in it, and bully, and sometimes kill it. We all love little baby bunnies, but I have seen 18 baby bunnies abuse and kill the one baby bunny with the gimpy leg. I have seen the chickens peck another chicken with a disability to death.

My spirituality lies within the natural world, and I celebrate my Native American roots. I do believe humans are at one with the rest of the animal kingdom, and we are not separate nor elevated from it. So, when I see the same behaviors in the human world regarding how people with differences and disability challenges struggle at the hands of “normal” group society, I have to understand there is NO difference. We will be treated differently, regardless of whether it’s illegal, morally wrong, or unfair. It just is how living creatures as an evolutionary body of organisms survive!

People with differences have to be incredibly strong to survive- to endure. I just do not the expectations that society is going to change and accept, or embrace those of us with differences all the time, or everywhere. To expect that- especially with Autism- whom 99% of the world has never had any experience with nor any education of, and cannot recognize as disability unless with most extreme low end cases...is to expect too much.

I am amazed that you expect others to recognize your autism. I am amazed that it has not occurred to you to just ACCEPT that society could assess you quickly in a Uber at face value: as unfriendly, aggressive, shouting, and aggressive. How in earth could they read your mind? How on earth do they have any tools to assess you beyond that? Why would anyone expect this?

When we do assessments in mental health agencies for schizophrenia, bi-polar, depressive and anxiety disorders, etc, it takes at least 2 hours in an interview. Maybe more. Autism testing takes hours also- By trained and long-educated clinicians. Yet, you expect someone driving an Uber to immediately assess your behavior as autism disability???? Not ever going to happen!

There are those on these threads with a legal diagnosis, who still have spouses and family who deny the autism diagnosis. People are uncomfortable with “different” behavior, but do not neccessarily want to accept, nor learn about human differences because it takes work. Humans are more apt to make snap judgements and assessments, because we have evolved to do so.

 

[Fridgemagnetman]

Yet, you expect someone driving an Uber to immediately assess your behavior as autism disability???? Not ever going to happen

What you are highlighting here can be one of the symptoms of autism.

Similar to :

If only God the gift to give us,
To see ourselves as others see us.
Robbie Burns.

 

[Mary Anne]

What you are highlighting here can be one of the symptoms of autism.

Similar to :

If only God the gift to give us,
To see ourselves as others see us.
Robbie Burns.

I don’t do well with qoutes, poems and mysterious intuitive sayings. I need a more direct response. Do you mean that there is unawareness of how the rest of world sees us and how we fit in to the world? Or that awareness is so focused on ourselves as to exclude all else? Please explain.

 

[Fridgemagnetman]

I don’t do well with qoutes, poems and mysterious intuitive sayings. I need a more direct response. Do you mean that there is unawareness of how the rest of world sees us and how we fit in to the world? Or that awareness is so focused on ourselves as to exclude all else? Please explain.

One of the traits of autism is being mind blind.
We can have a poor perception of how we are seen in other people's eyes.
I was referring to how you described your amazement at pjnets reaction.
Instated his reaction could be a trait of autism.

Being mind blind can also mean you didn't see that either.

The quote refers to this.
We don't always see how other people perceive us.

It is easy to be self centric if you are autistic.

Your quote again for clarity

"Yet, you expect someone driving an Uber to immediately assess your behavior as autism disability???? Not ever going to happen"

Is that any clearer for you?

 

[Mary Anne]

One of the traits of autism is being mind blind.
We can have a poor perception of how we are seen in other people's eyes.
I was referring to how you described your amazement at pjnets reaction.
Instated his reaction could be a trait of autism.

Being mind blind can also mean you didn't see that either.

The quote refers to this.
We don't always see how other people perceive us.

It is easy to be self centric if you are autistic.

Your quote again for clarity

"Yet, you expect someone driving an Uber to immediately assess your behavior as autism disability???? Not ever going to happen"

Is that any clearer for you?

Yes- I did not know this. Thank you.

 

[Juliettaa]

In all fairness, Uber the corporation mandates the increasing of prices when it’s snowing or raining, etc. NOT the drivers! Customer ratings are important. You could take a look on YouTube for some “war stories” on bad customers. There have been drunk customers beating up drivers caught on camera. Customers who eat and spill greasy foods in the vehicle. I think it’s a good thing for both drivers and customers to have ratings.

I didn't say it was the drivers who increased the prices. I said Uber increase the prices.

My previous post also refers to customer alert systems that are in place in the UK with mini cab firms. The feedback system that Uber have, as we have seen from this thread, can serve to cause unrest and unnecessary angst for customers.

But we have a choice. Uber isn't the only firm out there running a taxi/mini cab business, there are plenty of other firms, especially in UK cities such as the one pcjnet lives.

 

[Fridgemagnetman]

I didn't say it was the drivers who increased the prices. I said Uber increase the prices.

My previous post also refers to customer alert systems that are in place in the UK with mini cab firms. The feedback system that Uber have, as we have seen from this thread, can serve to cause unrest and unnecessary angst for customers.

But we have a choice. Uber isn't the only firm out there running a taxi/mini cab business, there are plenty of other firms, especially in UK cities such as the one pcjnet lives.

I think it is called surge pricing.

Not sure if they stopped it, or reduced it's affects.

It goes against modern economic theory ...
Which is sort of catching up to good sense..
People like to pay what they think is fair.
So it's bad juju for a company to price like this.

Richard thaler did some tests on this, trying to find test people's perception of what is fair. So that it could be included in his new theories.

 

[Juliettaa]

I think it is called surge pricing.

Not sure if they stopped it, or reduced it's affects.

It goes against modern economic theory ...
Which is sort of catching up to good sense..
People like to pay what they think is fair.
So it's bad juju for a company to price like this.

Richard thaler did some tests on this, trying to find test people's perception of what is fair. So that it could be included in his new theories.

Uber price surging is very much in practice in the UK.

I use a local mini cab firm to and from work. The regular driver I have also doubles up and works for Uber. Apparently this is common practice amongst drivers here.

My journey to work costs £20 one way. When it was snowing here recently, Uber charged £80 for a very similar journey, distance wise and travel direction. This story came from my regular driver as it was he who benefited from the additional amount. He tells me it happens all the time, price surging. If the driver receives £80, the customer has paid more than this as Uber have to take their cut as well!!!

A lot of people pay Uber on credit; their account is set up from a credit card not a debit card. No cash changes hands, so it's easy to use Uber as you're not 'paying' in hard cash like you do with a mini cab firm. That's another reason I won't use them. I 'pay' for my services, I don't have them on credit.

 

[Judge]

Crunch time. While this scenario is deeply troubling to many of us in this particular audience, there's no guarantee that in the eyes of a court that it sufficiently rises to the level of a civil wrong. Especially considering two factors:

1) While company "A" may well be unfairly discriminating against people through a form of poor ratings, Uber is not by any stretch a monopoly. As some posters have indicated, they have the option of using the services of company "B".

2) Who here can make a case that their actual poor rating prevents them from hailing an Uber driver? So far all I see are people who have posted that they have used their services on multiple occasions. Which logically rules out that they are being systematically shunned.

With such conditions to consider, are customers truly suffering a loss or is this just an impotent form of public shaming on behalf of Uber drivers, enabled by the corporate parent just to pacify their drivers?

Sometimes a civil court can react with great passion over something. Especially if there is no existing legal precedent. However more often than not, cases are handled in a businesslike manner given their sheer volume going through the system. As much as I see some manifestation of discriminatory practices happening, I can't say by any stretch this could be a "slam-dunk" going through any legal system.

Both arguments have merit IMO. But what would the most pragmatic response by the courts likely be?

I love working these kind of problems out, though sometimes they don't truly have an answer at the level of debate in an online forum alone. Would I ever use Uber? - Probably not.

 

[Judge]

I hate to be pedantic but Uber ARE a Taxi firm.

I don't know about the semantics, but yes- that's the position of the European Union's highest court. They do in fact consider it to be a transportation company and not a high technology operation. But then the EU court is also merciless towards foreign corporations in general, and in particular those of the United States.

I just see it a defensive attempt by Uber to contain their corporate costs though I suspect no insurers or governments are really buying it. Misclassifying a business through perception alone has always been a simple method to dramatically lower the cost of one's business liability. Something I know firsthand.

Yeah- they are indeed a taxi operation. They just use more forms of automation as a livery business with a potential risk to human lives on a daily basis. In much of any scenario involving litigation I don't see them successfully masquerading themselves on the corporate level as a mere technology company. Nope-nope-nope.

 

[pjcnet]

I want to adress something else here. I worked with people with severe mental illness in several agency settings. All people that exhibit ‘differences” experience prejudice, and often shunning from society. It’s nit just Austism, but also those with very visible disabilities. I also have worked with people with severe eating disorders who are 550 pounds! You should hear their stories of not being served, and the treatment they endure from society. Horrible.

Humans are like any other species in the animal kingdom. We have evolved to survive with some sameness. Those not the same often do not thrive, or are ostracized from the societal group.

I have raised chickens, rabbits, and cats in large numbers. When one animal is born with a disability, or gets an injury which causes it to loom different or behave different, I have been shocked to see the others turn in it, and bully, and sometimes kill it. We all love little baby bunnies, but I have seen 18 baby bunnies abuse and kill the one baby bunny with the gimpy leg. I have seen the chickens peck another chicken with a disability to death.

My spirituality lies within the natural world, and I celebrate my Native American roots. I do believe humans are at one with the rest of the animal kingdom, and we are not separate nor elevated from it. So, when I see the same behaviors in the human world regarding how people with differences and disability challenges struggle at the hands of “normal” group society, I have to understand there is NO difference. We will be treated differently, regardless of whether it’s illegal, morally wrong, or unfair. It just is how living creatures as an evolutionary body of organisms survive!

People with differences have to be incredibly strong to survive- to endure. I just do not the expectations that society is going to change and accept, or embrace those of us with differences all the time, or everywhere. To expect that- especially with Autism- whom 99% of the world has never had any experience with nor any education of, and cannot recognize as disability unless with most extreme low end cases...is to expect too much.

I am amazed that you expect others to recognize your autism. I am amazed that it has not occurred to you to just ACCEPT that society could assess you quickly in a Uber at face value: as unfriendly, aggressive, shouting, and aggressive. How in earth could they read your mind? How on earth do they have any tools to assess you beyond that? Why would anyone expect this?

When we do assessments in mental health agencies for schizophrenia, bi-polar, depressive and anxiety disorders, etc, it takes at least 2 hours in an interview. Maybe more. Autism testing takes hours also- By trained and long-educated clinicians. Yet, you expect someone driving an Uber to immediately assess your behavior as autism disability???? Not ever going to happen!

There are those on these threads with a legal diagnosis, who still have spouses and family who deny the autism diagnosis. People are uncomfortable with “different” behavior, but do not neccessarily want to accept, nor learn about human differences because it takes work. Humans are more apt to make snap judgements and assessments, because we have evolved to do so.

Well it probably doesn't help that I'm overweight too, it's a medical condition however and not an eating disorder because I actually eat very little, in fact I used to be thin and eat a lot more, but it all started when I was diagnosed with an underactive thyroid and to cut a long story short I'm now having further tests to try to get to the bottom of it because I suspect my T4 medication isn't working.

Regarding animals, humans are capable of overriding our primitive instincts, it's what sets us apart from most animals. Yes animals such as dogs can also sometimes override their instincts, but it's usually with our help. If we were all treating disabled people like animals treat disabled animals, E.g. survival of the fittest, then Nazi Germany must have won WW2, but we hope that most of us are better than this. I hate the brutality of the natural world, but I do love animals and I have been a vegetarian since 1996.

I don't expect Uber drivers to recognise my autism, but I don't expect to be judged, labelled and punished for it either when I'm a paying customer that is abiding by the rules, when I'm minding my own business using a taxi my autism shouldn't be relevant. The whole system of rating someone as a passenger where many drivers rate just on whether they like the look of you or not is incredibly prejudice and shouldn't be allowed, the driver doesn't know you, but is judging you and this judgement is shared amongst all other drivers even when it's totally unjust and unfair. I bet other minorities are wrongly prejudiced against too, for example I wouldn't be surprised if many obvious transsexuals or obviously gay men get rated low too because the vast majority of drivers are likely to be heterosexual men, but I bet nice looking women do particularly well, yet I thought there was supposed to be anti-discrimination laws? The whole system is just wrong.

2) Who here can make a case that their actual poor rating prevents them from hailing an Uber driver? So far all I see are people who have posted that they have used their services on multiple occasions. Which logically rules out that they are being systematically shunned.

Yes, drivers are now most definitely repeatedly cancelling on me, for instance a couple of days ago I had literally 7 allocated drivers cancel before 1 finally decided to come after I'd been waiting for ages, this never used to happen before the rating was so low and is now happening all the time making it very difficult for me to use the service, while people with higher ratings are obviously being treated much better, taking taxis that should have been allocated to myself out of turn. What's even worse is a few drivers can sit there and refuse to come without cancelling for ages after seeing my low rating, then I can't cancel without being charged the minimum fare and I can't rebook either. When I had a driver finally come he mentioned how low my rating was saying that he expected someone troublesome and was reluctant to come, this proves what many drivers think of me before even meeting me based on this unfair judgement and if this isn't prejudice, what is? The driver also said that he was pleasantly surprised that I was reasonable and didn't understand why I had such a low rating. I've even had occasions recently where drivers have been repeatedly cancelling for so long that the system has finally given up completely leaving me standing, then I tried to rebook from scratch yet again and the system then said there was a surge price which was obviously extremely unfair since I'd booked a taxi at the normal fare. I am most definitely now treated with severe discrimination and prejudice by many Uber drivers who refuse to pick me up. I would challenge anyone with a good rating to compare how often they're cancelled upon and messed around by drivers compared to myself in the same area.

 

[Mary Anne]

Well it probably doesn't help that I'm overweight too, it's a medical condition however and not an eating disorder because I actually eat very little, in fact I used to be thin and eat a lot more, but it all started when I was diagnosed with an underactive thyroid and to cut a long story short I'm now having further tests to try to get to the bottom of it because I suspect my T4 medication isn't working.

Regarding animals, humans are capable of overriding our primitive instincts, it's what sets us apart from most animals. Yes animals such as dogs can also sometimes override their instincts, but it's usually with our help. If we were all treating disabled people like animals treat disabled animals, E.g. survival of the fittest, then Nazi Germany must have won WW2, but we hope that most of us are better than this. I hate the brutality of the natural world, but I do love animals and I have been a vegetarian since 1996.

I don't expect Uber drivers to recognise my autism, but I don't expect to be judged, labelled and punished for it either when I'm a paying customer that is abiding by the rules, when I'm minding my own business using a taxi my autism shouldn't be relevant. The whole system of rating someone as a passenger where many drivers rate just on whether they like the look of you or not is incredibly prejudice and shouldn't be allowed, the driver doesn't know you, but is judging you and this judgement is shared amongst all other drivers even when it's totally unjust and unfair. I bet other minorities are wrongly prejudiced against too, for example I wouldn't be surprised if many obvious transsexuals or obviously gay men get rated low too because the vast majority of drivers are likely to be heterosexual men, but I bet nice looking women do particularly well, yet I thought there was supposed to be anti-discrimination laws? The whole system is just wrong.


Yes, drivers are now most definitely repeatedly cancelling on me, for instance a couple of days ago I had literally 7 allocated drivers cancel before 1 finally decided to come after I'd been waiting for ages, this never used to happen before the rating was so low and is now happening all the time making it very difficult for me to use the service, while people with higher ratings are obviously being treated much better, taking taxis that should have been allocated to myself out of turn. What's even worse is a few drivers can sit there and refuse to come without cancelling for ages after seeing my low rating, then I can't cancel without being charged the minimum fare and I can't rebook either. When I had a driver finally come he mentioned how low my rating was saying that he expected someone troublesome and was reluctant to come, this proves what many drivers think of me before even meeting me based on this unfair judgement and if this isn't prejudice, what is? The driver also said that he was pleasantly surprised that I was reasonable and didn't understand why I had such a low rating. I've even had occasions recently where drivers have been repeatedly cancelling for so long that the system has finally given up completely leaving me standing, then I tried to rebook from scratch yet again and the system then said there was a surge price which was obviously extremely unfair since I'd booked a taxi at the normal fare. I am most definitely now treated with severe discrimination and prejudice by many Uber drivers who refuse to pick me up. I would challenge anyone with a good rating to compare how often they're cancelled upon and messed around by drivers compared to myself in the same area.

You do not have to explain your weight. Never do that, ok? You are fine.

I think humans ARE “animals.” We are all in the animal kingdom equally. Our fellow animals are our brothers and sisters. I do not think that “animals” have more “primitive instincts,” than humans as a group do. That’s something that humans artificially created to make themselves feel more important and enslave the rest of the planet. It’s a construct- a point of view- and there are many diverse ways to view life, and intelligence. Just think of people with “low functioning “ autism who wind up being considered “genius.” Humans just are full of themselves and we have invented all sorts of religious dogma to substantiate that we are the most powerful, and intelligent over all. There are different kinds of intelligence. My point was that humans are subject to judging others that veer off from the group norm. So do other creatures. That is a evolutionary trait we all still carry.

Back to drivers, there is a short window of time to leave feedback. It’s usually done without much thought or time spent, unless there was SOMETHING that happened. Otherwise, it’s probably based on smiles, conversations, tips, attractiveness, or a million other things. My friend drives and he rates on things like how nice, or unpleasant a person is, and if they are bossy, pushy, angry, mad, sloppy, rude, etc. Sometimes there are unreasonable demands during a ride. Sometimes people have a lot of luggage and my friend SHOULD get a tip for lifting all that stuff and carrying it. My friend does not expect tips, but welcomes them. He only drives when he is in desperate need for money to pay his bills.

Yes, big busted women who smile probably get a higher rating from straight male drivers, and that is wrong but it’s not going to change anytime soon. Religious drivers might not approve of 2 gay guys in the back seat, and might give a low rating. That is wrong too. Again, if you shout, or look angry, someone is bound to perceive that negatively. I Maybe you can be more mindful of your social projected presence in the future and practice IF you feel that would help. The question NOW is what can you do to get your rating back up where you want it? You only have control over you, and not the rest of the world.

I did email the reknown “Rideshareguy” about the Uber passenger rating system. If he is able to respond, I will let you know. I asked Harry what were the things (beyond the obvious) that passengers could be rated on. And if tipping was the ultimate way to fix a poor rating. He might not want to discuss it at all, but I asked.

 

[Mary Anne]

Just went on YouTube and used the search for “How do uber drivers rate passengers?”

Immediately saw lots of videos! This one is a great one to listen through - he will tell you things you might not want to hear:

Do you think this driver has a clue about autistic passengers??? (NO!)

One video states in the title: “No tip = rating of 4”
Others also talk about the tip being important for high rating but there are a few videos and comments about how it’s not what they rate on.

 

[pjcnet]

Feedback strategy.
I always found they leave feedback first, and good feedback as they want good feedback.

Bad strategy if feedback is left for the driver first.
He then can be more '''honest"
He has the power.

I don't generally leave feedback unless it's exceptional.

Please dont complain @pjcnet .

Try getting a different account instead.

Do you leave feedback first?

Actually whether or not you leave feedback first is a really good point, I usually leave feedback straight away which probably doesn't help either, but this again shows how flawed and unfair this rating system can be. At the very least it shouldn't show either party the recent feedback they've been given by a specific person until both sides have left feedback to reduce this from having such an impact, but I disagree with paying customers being rated like this at all. It also makes a customer become frightened of giving a driver bad feedback even if they deserve it, E.g. they drove dangerously like one that blatantly went through a red light a few weeks ago, unless they've given feedback first because a driver you've given 1 star is bound to give you 1 star back even if you were a perfect rider, this is totally wrong and yet has most likely happened to me too.

 

[Mary Anne]

I have been watching many of this guy’s videos. He is THE most polite and nice person I found on the subject. This one shows how, if you subscribe to his YouTube channel, you can ask him anything. I suggest, since he is an expert, and a decent, respectful, human being that Picnet contact him with the initial issues that started out this thread.

He even has his phone number and personal email underneath! That says a lot about him wanting to help others.

One other thing that I continually see on rating videos on YouTube (from different drivers that is), is do not slam their car doors! I think I am an unaware door slammer. I know it’s happened many times with regular doors, and probably with car doors too. I am usually not mindful until there is a loud crashing noise and I have to say I am sorry or something. So be aware of your own strength! I also have a problem with my own car doors. When I open them in crowed tight parking lots, if I swing em open too fast, they can bounce against the other person’s car. I have had some “testy” incidents where people were extremely aggressive in response, and I apologized profusely. I am just not sometimes aware that my door swings wide on its hinges.

Are YOU an unaware door slammer as a rideshare passenger? Could you be judged as one even if you don’t think you are?