Pjcnet, have you been able to raise your rating since starting this thread? I hope so.
I got this yesterday in my email. Companies take an ever increasing potion of drivers money so understand that tipping is important.
Just thought to post this. Please read.
What's The Real Commission That Uber Takes From Its Drivers? [Infographic]
A few more recent trips increased my rating, then on one trip the driver was miserable with a really bad attitude as soon as I got in the car, I did absolutely nothing wrong what-so-ever and I even tried to make a special effort to be extra polite, but he just ignored me, then he still gave me a 1 star for absolutely nothing what-so-ever, so I gave him exactly what he deserved back which was 1 star as he gave me, but it still undid the good results I got before and again it proves how ridiculously unfair the system is. The driver seemed prejudice against me, perhaps because my score was already quite low, either that or he was having a bad day, but how is that my fault as a customer?
Uber are an awful company, they don't give a monkeys about their drivers or their customers, they only care about making as much money as possible and power which in this case is expansion, taking over as much of the market as possible. Because the drivers are not employed by Uber and are working for themselves it allows Uber to virtually treat them how they like without having to for instance ensure they earn a minimum wage, this is a common scam that works around the law in many countries like the UK with numerous positions where "employees" aren't really employees at all, but are working for themselves, the worst example is sales jobs where they earn commission only. The problem is Uber just want as many drivers as possible, they don't care if the system becomes saturated and many drivers don't make enough to live on as this doesn't effect them in a negative way. In fact the more drivers, the quicker customers are picked up on average which increases customer satisfaction and then more customers are likely to keep using them, if they lose a few drivers who can't afford to work any more for pittance or even make losses after forking out for car expenses Etc., then they don't care either as long as they have a steady flow of replacements. You could say that most private companies only really provide a good customer service because it helps them make more money in the long run by providing better customer satisfaction, but Uber have decided that the extra customer satisfaction gained from this isn't worth the extra money spent because most people use the service anyway even with a virtually non existent customer service with no phone number and virtually everything automated. Even if you go through all the menus to attempt to contact a real person using a contact form which is all there is available, you only ever get a standard reply after waiting a few days that sometimes isn't even relevant to what you've written, proving it hasn't been read properly.
It's however not the customer's fault that many Uber drivers have the word "sucker" written on their head to work with (not for) such a dire company as Uber in the first place and why should they give tips because Uber are over greedy by taking a ridiculously high percentage in record profits while they often struggle to make a profit at all? By giving driver's tips you are indirectly helping this horrid company, but of course you're helping them by using them at all.
I have already stopped using their sister company
UberEATS who have an incredibly low score of just
1 out of 5 on Trustpilot which is normally only given to scammers and tyrants, because their standard of customer service is virtually non existent too and it's almost impossible to get them to refund or get any compensation which I found when there was problems with food deliveries, E.g. it doesn't arrive or items are missing which happens with them regularly. I am now looking at using other taxi services again too because I can no longer support such a dire company and they also don't even properly vet their drivers (many are awful and dangerous drivers, sometimes with faults on their vehicles too, E.g. safety belts are faulty as I've found more than once). It's no wonder that London Council are refusing to renew Uber's taxi licence, it's gone to appeal court at the moment and until then Uber are still allowed to operate. If they lose they will no longer be allowed to operate in London and I suspect the rest of the country in places like Birmingham will then follow suit, this is what Uber deserve. Unfortunately because they are now so powerful and for the sake of many innocent drivers who have been stupid enough to work with them, I suspect the court will partly back down and allow them to keep their licence under certain conditions that they improve which will probably be mostly met in the short term simply because they won't have any other choice, but this is likely to be tested again before long when it wears off.
