What I Wish...

[garnetflower13]

I wish that when I telephone a business, that they would have an option to either listen to crappy music while on hold, or to listen to silence! Often, I am already listening to music while making calls, and I am forced to turn it off because the two sounds mix together and cause chaos.

What about you? Would you like to choose wether or not your ears are bombarded with cheesy music or worse, an awful synthetic music loop that becomes an ear worm? Or if it's classical or otherwise bland, does that matter?

 

[Judge]

Silence.

Gives me time to think if I need to carefully discuss something. Or I can use the empty time for something else if it's not that critical.

 

[Sander]

Silence is prefered, and maybe once in a while a voice saying something so you know you're still connected. With the music coming from the phone I always think of it being a crappy expensive radio station.

Silence gives time to think. Silence is valuable to me.

 

[Berianireth]

I responded that I don't mind classical, but waiting music always sounds low-quality.

 

[Ereth]

I really don't mind hold music. I suppose the inevitability of being put on hold has made me immune.

I was reminded of this Homestar * Runner video though:

If only Homestar could sing along to the hold music every time . . .

 

[Flinty]

I want my hold music so that I know that I'm still connected. The quality of phone connections is now so high there's no longer dependable static to let you know you're still on hold.

That said, more companies should be more like Air Canada was yesterday and just let you be called back by them. (Their 39-to-58 minutes was more like 25, so that was also good.)