SpecG
Active Member
Over the past couple of days I've had...
I spoke to my manager about my dissatisfaction at the huge step back I've taken in terms of the technical requirements of my role and he says he'll try and give me some more challenging work but I'm really starting to feel like I don't belong here and everything is now pissing me off.
- To chase a whole bunch of people for basic information that should've been provided in a ticket
- Was given 12 minutes notice for an important meeting that needed network ports connected - made harder by essential training and documentation not existing
- Been advised incorrectly on a number of issues
- Had a user accuse me of not communicating some information I definitely did and is included in a ticketing system I used to email them directly
- Had the 2nd in command come down complaining about lack of response to a ticket that was owned by someone else entirely and was unable to give me any details - not even the ticket number
- The above tickets issue description didn't even relate to the actual issue
- There's currently only me providing helpdesk support and trying to keep on top of tickets, which is a difficult task in itself
- I've come from a senior IT support role and have been doing 1st line stuff because of the above resource issue for the past 2.5 months
- I've had a few minor meltdowns and rants recently because I'm really not happy
- The past two days I've been feeling anxious and very irritable / defensive because of all of the above
I spoke to my manager about my dissatisfaction at the huge step back I've taken in terms of the technical requirements of my role and he says he'll try and give me some more challenging work but I'm really starting to feel like I don't belong here and everything is now pissing me off.