Doesn't appear the bus company is just for disabled people, it's just public bus service. From looking at their website it looks like the company is very aware of hidden disabilities and so it doesn't seem likely that the driver was merely ignorant. And it does seem odd that the driver even paid much attention to this one particular person. Where I live I don't even think we need a photo id for any kind of bus pass except possibly the ones that come to your door. But that is for people who can't get to the bus stops and it seems this kid can get to bus stops and such so I assume it was the regular bus. Of course I don't live in the UK so only have limited information. I do know that there are plenty of bullies out there and there is nothing stopping one from getting to drive a bus. There could be more to the story, of course, but I'm willing to guess it was the driver at fault this time. I've been bullied in a college disability office by the staff for being a slow test taker. I've been discriminated and bullied by the American Cancer Society's Hope Lodge in St. Louis, Mo simply for not eating in the main dining area and attempting to socialize. The story of the kid getting unfairly accused of fraud and being kicked off the bus doesn't sound like a stretch to me, seems quite likely.