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Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns

Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns 2014-03-10

Book Type
  1. Paperback
  2. Digital
Author
Ben Benjamin, Amy Yeager, Anita Simon
Failed conversations can take a heavy toll on our professional and personal lives, threatening to damage relationships, erode trust, and make it impossible to resolve conflicts, reach decisions, or achieve mutual understanding.

Conversation Transformation gives you practical guidelines for managing the six most common (and aggravating) conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. Each skill-building chapter guides you through a three-step process for replacing unconstructive habits with more effective responses:
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