Therapy frustration!! Grr.

[deedledee90]

So my therapy format is odd...to see a therapist I have to call the office on the day I want to go in, and they will schedule a time for that day. Well, today was the first day I had time/courage to try it out. So, I called and reached an answering machine (PANIC), left my contact info and they never got back to me (( It's SO frustrating and frankly, I pretty miffed about it. It makes me question if therapy is worth it since I've already come this far in my adult life.

I just had to vent.

Has anyone else experienced something similar?

 

[tree]

That's the first I have heard of same day service therapist appointments.

The only thing similar I have experienced was going to an G.P. appointment
which had been made in advance and discovering that he'd gone on vacation.
Entire office closed. No attempt to contact patients to reschedule.

Have you tried calling again?
Sometimes machines fail.

 

[Buzzerfly]

In my experience, therapy doesn't exist to help people. I've met a few well-intentioned therapists...very few...but their offices seemed to make them less cool.

 

[toothless]

i get access to a specialist shrink so called same day sometimes if theyve got the space as im under the social services learning disability team.
when my support staff phone them for an appointment its usually the shrinks PR who answers and takes ages to get back to us with a time and date-not good when its desperate.

dont take it personally,theyre probably getting a lot of service users phoning them,you have to practically harass people like that to get what you want in my experience.

 

[Danny 74]

Mines usually every 6 months. I really enjoy going there. A letter comes through telling me where and when...

 

[deedledee90]

That's the first I have heard of same day service therapist appointments.

The only thing similar I have experienced was going to an G.P. appointment
which had been made in advance and discovering that he'd gone on vacation.
Entire office closed. No attempt to contact patients to reschedule.

Have you tried calling again?
Sometimes machines fail.

I wanted to give them the benefit of the day because I wasn't sure how the process worked but I will be calling again today. If anything just to voice my frustration.

 

[deedledee90]

Mines usually every 6 months. I really enjoy going there. A letter comes through telling me where and when...

This is what I need! Or at least clearer instruction...

 

[Dusty285]

"called and reached an answering machine (PANIC),"

An answering machine is a mindless robot. Some are basic programmed tape recorders. Some are complicated computerized systems. I do not know where you are located. Situations may be a little different in some nations. I am in the USA. I mostly have come to hate answering machines. They never address what I need. I concentrate on getting past the automated responses and reaching a human. My reaction is anger and frustration. The answering machine/robot does not care what you say or think or how you respond. It is looking at voice recognition via algorithms to try to find a word or words that it can use to go to the next automated step. I start very early in some of these programmed responses to say words like: " Human - Person - Agent - Representative." I am trying to key in something that will get me a human being. I consider that it is not possible to accomplish anything from my call until I can talk to a real person.

 

[Danny 74]

This is what I need! Or at least clearer instruction...

Yes it all works different here in england. Ive had no problems getting an appointment. Hang in there

 

[deedledee90]

Update: I called them back today and the lady told me I shouldn't have left a message and to keep calling back until I reach a person next time...still seems odd. I don't know why they have a machine if I'm not supposed to use it. Oh well haha.

 

[deedledee90]

"called and reached an answering machine (PANIC),"

An answering machine is a mindless robot. Some are basic programmed tape recorders. Some are complicated computerized systems. I do not know where you are located. Situations may be a little different in some nations. I am in the USA. I mostly have come to hate answering machines. They never address what I need. I concentrate on getting past the automated responses and reaching a human. My reaction is anger and frustration. The answering machine/robot does not care what you say or think or how you respond. It is looking at voice recognition via algorithms to try to find a word or words that it can use to go to the next automated step. I start very early in some of these programmed responses to say words like: " Human - Person - Agent - Representative." I am trying to key in something that will get me a human being. I consider that it is not possible to accomplish anything from my call until I can talk to a real person.

I'm also in the US. I just thought I would get a callback or something. It was my first time calling the office so I was left on my own to figure out what they needed me to do. Next time I'll definitely wait for a real human to answer.

 

[discus150]

I called to get an appointment to do an intake so I could start seeing a therapist. It took me two months to get up resolve and schedule an appointment. Then a rude lady on the phone told me I couldn't schedule an appointment I had to walk in, 3months later I still haven't managed to get there, too exhausted after work to face.

 

[deedledee90]

I called to get an appointment to do an intake so I could start seeing a therapist. It took me two months to get up resolve and schedule an appointment. Then a rude lady on the phone told me I couldn't schedule an appointment I had to walk in, 3months later I still haven't managed to get there, too exhausted after work to face.

Sorry to hear that. Sounds like we are in similar situations. :/