Aeolienne
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(Not written by me)
Brain power: how government can make the most of neurodiversity
From long-standing initiatives in the intelligence services to new staff networks, training and work experience, the civil service is waking up to the benefits of a more neurodiverse workforce. Tamsin Rutter reports on what is being done – and what more is to come
"When you’ve met one person with autism,” says civil servant Tia Shafee, “you’ve met one person with autism.” In a workplace setting, this means that every person with autism – or indeed other neurological differences – will require different levels and types of support, and will be able to offer different strengths. It also speaks to the importance of empowering all people to share their experiences, and of avoiding assumptions.
As the civil service steps up its efforts to become the UK’s “most inclusive employer” by 2020, it has turned its sights to neurodiversity – which Shafee describes as being “about people who think and function differently, because neurodivergent individuals’ brains are wired slightly differently from the norm. It is part of the natural variation in human brains”.
Shafee recently joined the Civil Service Disability Inclusion Team, which sits in the Cabinet Office and responds to the priorities of disability champion and Home Office permanent secretary Sir Philip Rutnam. On neurodiversity, these priorities include making the workplace adjustment service as user-friendly as possible; expanding the Autism Exchange Programme to give young autistic people experience working in government; and organising a series of events with KPMG to share cross-sector best practice on disability, including a session planned for October on neurodiversity.
Shafee, who uses the pronouns they/them, also set up the Public Sector Neurodiversity Network in February 2017. Diagnosed with autism at 19, they went on to join the Fast Stream and founded the network after being a member of a couple of different departmental disability networks that didn’t feel quite right. “They are brilliant organisations, they do some really good stuff for disabled people,” Shafee says. “But one thing I found was it just wasn’t covering the different needs and community groups that neurodivergent people like myself were finding.
“If your disability network is still focusing on getting access to rooms... or recognising mental health, that’s an incredibly vital job but it isn’t necessarily hitting the more complex managerial needs that a line manager managing someone with dyspraxia or autism or ADHD might find.”
Shafee, for example, doesn’t work well with changes to their routine at short notice, so has asked to be told a week in advance if they will be required to travel to another office. They struggle with identifying their own behaviours and matching them to civil service competencies. “It takes particular awareness of that from my line manager to work with me to help me understand how I fit in that competency framework, how I’m phrasing things, how I can respond to it,” Shafee says. They also frequently work while wearing a headset (to counter noise sensitivity), use lilac paper (to counter light sensitivity), and have been given a laptop with software to tint the screen and do text-to-speech (to help with information processing). Sometimes they take advantage of the civil service practice to guarantee an interview to disabled job applicants who meet the minimum criteria for a role.
The network, which now has more than 170 members, issues a quarterly newsletter with stories from neurodivergent people sharing their experiences and the adjustments they have in place, and organises events to raise awareness. It plans to link up with the newly created Civil Service Dyslexia and Dyspraxia Network, which encourages senior officials affected by these conditions to become role models and provides support and mentoring opportunities. Eventually, Shafee wants to be able to provide resources for neurodivergent staff and their managers, though not by duplicating the “fantastic” resources already out there, such as the Department for Work and Pensions’ online Autism and Neurodiversity Toolkit for staff and managers.
‘Dull uniformity would destroy us’
Rupert McNeil, chief people officer, supports Shafee’s network, and spoke at its inaugural event. He says it’s his job “to ensure that we are both attracting diverse talent and effectively utilising the skills of our existing staff”.
“That’s why I am encouraging the civil service to focus on the strengths that neurodiversity can bring to an organisation,” he adds. “For example, people with dyslexia often possess advanced problem-solving skills and can be highly innovative, while many people with autism have enhanced perceptual functions and a keen eye for detail.”
Some areas of government are further ahead on this than others: the intelligence services, for example, have long been known to promote neurodiversity to meet specific skills needs. In 2016, then- GCHQ director Robert Hannigan said his organisation had many staff on the autistic spectrum, describing them as “precious assets and essential to our work of keeping the country safe”.
He added: “To do our job, which is solving some of the hardest technology problems the world faces for security reasons, we need all talents and we need people who dare to think differently and be different… dull uniformity would completely destroy us.”
Parliament’s Intelligence and Security Committee, in a recent report on diversity in the UK intelligence community, highlighted best practice at GCHQ, MI5 and SIS (MI6) in recruiting and supporting disabled staff. It said GCHQ and SIS have launched “a comprehensive Neurodiversity Service, offering a range of support to GCHQ staff with dyslexia, dyspraxia or [an] autistic spectrum condition”, which has also been offered to MI5. The three agencies this year began participating in a programme to support disabled people into leadership positions, and they all run workshops on issues such as autism and Asperger syndrome, deaf awareness and visual awareness.
The committee also said the intelligence agencies often enlist the support of members of their disability networks to test new IT infrastructure, something it argued should become common practice across the UK government intelligence community. A more coherent approach will enable individuals to hot desk or work at other sites or overseas, instead of relying on ad-hoc efforts to adapt and personalise systems, it said.
The right opportunity
Other parts of the civil service are also finding new ways to support neurodiverse staff. At the Home Office, employees with dyslexia, dyspraxia and autism run “train-the-trainer” workshops for line managers to help them better understand these conditions. HM Revenue & Customs has also run workshops on adapting recruitment processes and reasonable adjustments, and has consulted autistic people on the design and layout of the regional hubs staff will be moving into over the next few years. The Fast Stream has strong links with the workplace adjustment team, and also invites disabled candidates to visit its assessment centre prior to the date of their interview, which can help alleviate anxieties sometimes felt by people with neurodivergent conditions.
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Brain power: how government can make the most of neurodiversity
From long-standing initiatives in the intelligence services to new staff networks, training and work experience, the civil service is waking up to the benefits of a more neurodiverse workforce. Tamsin Rutter reports on what is being done – and what more is to come
"When you’ve met one person with autism,” says civil servant Tia Shafee, “you’ve met one person with autism.” In a workplace setting, this means that every person with autism – or indeed other neurological differences – will require different levels and types of support, and will be able to offer different strengths. It also speaks to the importance of empowering all people to share their experiences, and of avoiding assumptions.
As the civil service steps up its efforts to become the UK’s “most inclusive employer” by 2020, it has turned its sights to neurodiversity – which Shafee describes as being “about people who think and function differently, because neurodivergent individuals’ brains are wired slightly differently from the norm. It is part of the natural variation in human brains”.
Shafee recently joined the Civil Service Disability Inclusion Team, which sits in the Cabinet Office and responds to the priorities of disability champion and Home Office permanent secretary Sir Philip Rutnam. On neurodiversity, these priorities include making the workplace adjustment service as user-friendly as possible; expanding the Autism Exchange Programme to give young autistic people experience working in government; and organising a series of events with KPMG to share cross-sector best practice on disability, including a session planned for October on neurodiversity.
Shafee, who uses the pronouns they/them, also set up the Public Sector Neurodiversity Network in February 2017. Diagnosed with autism at 19, they went on to join the Fast Stream and founded the network after being a member of a couple of different departmental disability networks that didn’t feel quite right. “They are brilliant organisations, they do some really good stuff for disabled people,” Shafee says. “But one thing I found was it just wasn’t covering the different needs and community groups that neurodivergent people like myself were finding.
“If your disability network is still focusing on getting access to rooms... or recognising mental health, that’s an incredibly vital job but it isn’t necessarily hitting the more complex managerial needs that a line manager managing someone with dyspraxia or autism or ADHD might find.”
Shafee, for example, doesn’t work well with changes to their routine at short notice, so has asked to be told a week in advance if they will be required to travel to another office. They struggle with identifying their own behaviours and matching them to civil service competencies. “It takes particular awareness of that from my line manager to work with me to help me understand how I fit in that competency framework, how I’m phrasing things, how I can respond to it,” Shafee says. They also frequently work while wearing a headset (to counter noise sensitivity), use lilac paper (to counter light sensitivity), and have been given a laptop with software to tint the screen and do text-to-speech (to help with information processing). Sometimes they take advantage of the civil service practice to guarantee an interview to disabled job applicants who meet the minimum criteria for a role.
The network, which now has more than 170 members, issues a quarterly newsletter with stories from neurodivergent people sharing their experiences and the adjustments they have in place, and organises events to raise awareness. It plans to link up with the newly created Civil Service Dyslexia and Dyspraxia Network, which encourages senior officials affected by these conditions to become role models and provides support and mentoring opportunities. Eventually, Shafee wants to be able to provide resources for neurodivergent staff and their managers, though not by duplicating the “fantastic” resources already out there, such as the Department for Work and Pensions’ online Autism and Neurodiversity Toolkit for staff and managers.
‘Dull uniformity would destroy us’
Rupert McNeil, chief people officer, supports Shafee’s network, and spoke at its inaugural event. He says it’s his job “to ensure that we are both attracting diverse talent and effectively utilising the skills of our existing staff”.
“That’s why I am encouraging the civil service to focus on the strengths that neurodiversity can bring to an organisation,” he adds. “For example, people with dyslexia often possess advanced problem-solving skills and can be highly innovative, while many people with autism have enhanced perceptual functions and a keen eye for detail.”
Some areas of government are further ahead on this than others: the intelligence services, for example, have long been known to promote neurodiversity to meet specific skills needs. In 2016, then- GCHQ director Robert Hannigan said his organisation had many staff on the autistic spectrum, describing them as “precious assets and essential to our work of keeping the country safe”.
He added: “To do our job, which is solving some of the hardest technology problems the world faces for security reasons, we need all talents and we need people who dare to think differently and be different… dull uniformity would completely destroy us.”
Parliament’s Intelligence and Security Committee, in a recent report on diversity in the UK intelligence community, highlighted best practice at GCHQ, MI5 and SIS (MI6) in recruiting and supporting disabled staff. It said GCHQ and SIS have launched “a comprehensive Neurodiversity Service, offering a range of support to GCHQ staff with dyslexia, dyspraxia or [an] autistic spectrum condition”, which has also been offered to MI5. The three agencies this year began participating in a programme to support disabled people into leadership positions, and they all run workshops on issues such as autism and Asperger syndrome, deaf awareness and visual awareness.
The committee also said the intelligence agencies often enlist the support of members of their disability networks to test new IT infrastructure, something it argued should become common practice across the UK government intelligence community. A more coherent approach will enable individuals to hot desk or work at other sites or overseas, instead of relying on ad-hoc efforts to adapt and personalise systems, it said.
The right opportunity
Other parts of the civil service are also finding new ways to support neurodiverse staff. At the Home Office, employees with dyslexia, dyspraxia and autism run “train-the-trainer” workshops for line managers to help them better understand these conditions. HM Revenue & Customs has also run workshops on adapting recruitment processes and reasonable adjustments, and has consulted autistic people on the design and layout of the regional hubs staff will be moving into over the next few years. The Fast Stream has strong links with the workplace adjustment team, and also invites disabled candidates to visit its assessment centre prior to the date of their interview, which can help alleviate anxieties sometimes felt by people with neurodivergent conditions.
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