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Better Communication Skills

I was given quite a lot of information on healthy communication techniques during my last stay in Ottawa's EDP. I'm happy to share these with you, and I hope you find some of them useful.

Refusing Requests

You have a right to say "No".


Some people find it exceedingly difficult to say "No". Others can say "No" indirectly, softening the blow with excuses and apologies. This inability to say "No" means you lack some control over your life and that you have to cope with a consequent increase in stress. Saying "No" directly and openly gives greater control and boosts self-esteem.

Common Myths

Saying "No" is callous, uncaring, mean and selfish.
Saying "No" directly is rude and aggressive, too abrupt and blunt.
Saying "No" will hurt and upset others, making them feel rejected.
Saying "No" over little things shows pettiness.

Seven Points To Remember

1. When you say "No" you are refusing a request, not rejecting a person. Much depends on the way you refuse.
2. When making the refusal, try accepting full responsibility for doing so. Don't blame or pass the buck. Change "I can't" to "I don't want to".
3. Saying "No" without excessive apology or excuse does not mean saying "No" without an explanation. Ask yourself whether you are explaining because of your own anxiety rather than for the sake of the other person.
4. You are probably overestimating the difficulty the other person will have in accepting your refusal. Very often by expressing your feelings openly and honestly, you allow other people to express themselves.
5. If you wanted to say "No" but end up saying "Yes", it can show. Our bodies often express themselves despite us (often in the form of headaches etc.) as a consequence of the stress which comes from being overly compliant.
6. Acknowledge your feelings. A simple statement like "I feel guilty" or "I find this difficult", allows you to express your feelings honestly.
7. If you are having difficulty in saying "No", use the "broken record" technique. This involves repetition of your assertive refusal each time the other person tries to persuade or evade you.


Comments

I am curious what kind of communication skills does this (or any other) EDP teach when dealing with verbally/physically abusive people. These are good tips when you are dealing with reasonable people who are relatively open-minded. But not everyone is that way.

It may be hard to imagine, but there are people who do not respond positively to these skills. In fact, using them with a person who is like that is like pouring gasoline on a fire. They are playing a power game and there is only one response.

I will give you two examples from theater (I do a little acting on the side). In the play "Annie", the orphanage is run by the tyrannical, alcoholic Miss Hannigan. There are only two responses Miss Hannigan wants to hear and will accept from her little charges, and that is "Yes, Miss Hannigan," and "We love you, Miss Hannigan." Anything else is insubordination and is instantly and cruelly punished. Miss Hannigan can get away with this because she has free rein over the orphanage. The orphans have literally no one to turn to.

The second is the court scene from "To Kill A Mockingbird." Tom Robinson, an African-American, is on trial for his life, having been accused of raping a white woman. The play takes place in the 1930's South. During the trial, Tom is asked to give his version of events, which naturally contradicts the alleged victim's. "Are you telling me that she is lying, Boy?" the prosecuting attorney sneers. "No," says Tom, "not lying, just mistaken in her head." Even then, he is on very dangerous grounds, because a black man at that time and place simply did not cast any doubt whatsoever on the word of a white person. No amount of communication skills could have saved Tom Robinson because as another character observed, as soon as the accused woman screamed rape, "Tom Robinson was a dead man."

I realize these are extreme cases, taken from fiction; however, I suspect that we on the spectrum are more likely to find ourselves in abusive/manipulative situations where conventional conversational skills will not work. Any training that does not take this into account is inadequate at best and misleading at worst.
 

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